Don't apply for Fibre lines with TELKOM - they take your money, but no service!!

I have app**** for a Telkom Fibre Line on the 24th of February. For the last 2 weeks I have tried to get a certain VIN number out of Telkom so that the contractors can activate the line. They are extremely clueless and very un-helpful. They keep on telling me that the contracts are not doing what they should, and the contractor keeps telling me that Telkom are not providing them with the correct info to be able to do the job. I am extremely frustrated. Even the supervisor, Thapelo, at the service desk, hang-up the phone on me!! The lady at the Woodlands Telkom, Dudu, is not even responding on my e-mails. I really hope that this gets to some big shot at TELKOM so that I can get this resolved. And the worst is that they already took my money but I have no internet yet!! The response is that I can only log a complaint on that once the line is installed, how about that!!