Done with Telkom - Can Sipho Maseko help?

I’m totally disappointed in Telkom’s performance on an operational level and this goes beyond the lockdown period. Let me start with the false promises and end with where we are today. In January 2020, I got an unsolicited call from an agent in their sales division to offer me a free migration from ADSL to LTE, apparently, a one time offer as the service provider is moving to mobile, away from copper supported infrastructure. As reluctant as I was about the offer, and after being assured that my package costs as well as the terms and conditions would not change, I agreed to take the package.

Fast forward to 3 weeks ago, I have a technical issue that I report to 10210 and I am told a technician will be sent to my location to sort the issue out. I am grateful for the speedy response, which took a quick 2 days to happen, it turns out, 7 days or 3 weeks is acceptable as their technicians do not have a set turn around time, so any day that Telkom technicians arrive is considered on time and speedy, But, I digress. So, technician number one (yes, there are more that follow) tells me the issue is not with Telkom, it’s my modem. Tp-Link is horrible for Telkom lines according to Technician 1. So, rush off to a retailer and get one. I’m ready to join my colleagues in getting work done, since... I’m working from home and finally, my son can get his school work done.

I start the process of setting up the internet up and it works for a whole 30 minutes, as I had laid out to technician 1 and then the expected happens, the internet connection drops again, well, so much for incorrect modem/ router.

I pick up the phone again and dial technical support, lady on the other side, totally unfazed by my irritation and need to have this resolved, tells me there is an issue with the Telkom line and that she would open a new query, once again, no turn around times. So I spend a whole week, waiting for my call from the technician and... nothing.

I pick up the phone, this time, I am literally fuming!! And, lady on the other side listens to me and responds with an “the query was closed and I don’t know why.” I make a threat to write about this on HelloPeter and do what many escalation clients do, mention the CEOs name, still, unfazed. So, lady logs a third query for me, now... it’s day 3 of my wait for a call to repair my ADSL line. By that last statement, I think you’ve noted that I still haven’t gotten feedback on my LTE migration???

It’s easy to write a bad review if you’re fuming, then, it’s really difficult to write a bad review when you’ve given up on something. I’m heart broken, not upset anymore, just so disappointed that I don’t think anything could fix this.

Here is my last reference: in case you ask, maybe 30 days after forever? ***4