Done it again :-(

<p>Telkom took my order for a Black Samsung S8 handset, proceeded with their first deduction and then only the following week told me they had no stock. I am now in limbo without a phone and they won't say when resolution is likely.</p> <p> </p> <p>I've tried four times to get an escalation/complaints contact from Balungile but she won't give me. I am sure this against the code of conduct to refuse that!</p> <p> </p> <p>This same issue happened to me last year and ended up taking two months to resolve and hellopeter didn't help as one just gets an automated apology and promise to resolve, but nothing ACTUALLY happens</p>