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anne A

1 reviews | Active since Apr 2016

29 Apr 2016, 11:49

Don't you want new business???

I placed my order for my line + 4Mb ADSL line on 26 March 2016. The Technician cam out on 18 April. We found that a pole and cables are needed. After almost 2 weeks, numerous phone calls, lies from the Sales department, I finally spoke to a nice helpful lady yesterday. I got home and the Contractor was planting the pole and putting the cables. So now it is the long weekend and I still dont have my new line and ADSL. I would have thought that after so many lies and being messed around, Telkom will do the right thing and sort this out quickly.

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Replies (2)
Telkom
Telkom's reply03 May 2016, 15:45
Official

Good day anne-viljoen.

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

aA
anne A's update07 May 2016, 07:27
Reviewer Update
Guess what.. still no action from Telkom. Had a appointment on Friday 6 May for a technician to install the line and no one from Telkom bothered to show up!