Don't want new customers ???

I app**** for a telkom landline to be installed by my house.Order was processed and was waiting for them to come install. The first time I waited 4 weeks and did a follow up , the consultant took my details and said no order was ever placed . I then placed another order only to follow up and to be told no order shows on their system. This happen 3 times now.Whised there was another root to go.