MR
Mike R
1 reviews | Active since Jul 2015
27 Jul 2015, 19:24
Don't upgrade mobile contract early
After receiving a sms from Telkom that i could upgrade early, I upgraded on 12 June 2015. I had already paid the billed amount on my old device for June. On receiving my July bill, I noticed that the amount charged for the \Device instalment fee"on the new device was charged for June as well as July. A query was logged at Telkom Clearwater and a reference obtained. Another sms was received to say that the reference was closed. A further sms was received saying that the full amount (including disputed double fee) would be debited at the end of July. A further trip to Telkom Clearwater was made on 27 July as no explanation was forthcoming. I was told that even though the contract was upgraded early"
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Replies (1)Telkom's replyOfficial
28 Jul 2015, 05:00Hello microber,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM129056.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM129056.
Regards
William
Telkom Social Media Team
Telkom's reply28 Jul 2015, 05:00
Official
Hello microber,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM129056.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM129056.
Regards
William
Telkom Social Media Team
