HE
Herman E

1 reviews | Active since Mar 2011

10 Mar 2015, 11:05

Don't trust R899 Smarthome Premium deal!

I signed up for the Telkom R899 Smarthome Premium deal towards the end of 2014. It now seems that an additional product \SoftCap (50GB)"was added (or not removed) from my account - additional R235.96+VAT (R269). \""Smarthome Premium\"" (R788.60+VAT= R899.00) is supposed to already include 50GB of Data as well!<br> <br> I have made more than 6 calls to either Billing or Cancellations (on average more than half an hour each and I repeatedly got referred to the other) and no-one seems to be able to resolve this \""issue\"".<br> Some excuses:<br> - You asked for the product to be added.<br> - You'll loose ALL your email if the product is removed.<br> - Billing looked into it and says it's correct.<br> - It's been lodged with the back office and will be resolved shortly (the last consultant actually seem to have understood exactly what was/went wrong).<br> <br> I have just received account 3/24"

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Replies (1)
Telkom
Telkom's reply10 Mar 2015, 12:07
Official
Hello Herrie2,

Thank you contacting us.

Please be advised that our team will follow on this issue, and assist in resolving this matter.

Your social media reference: SM95192.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team
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