Don't take my money either!!!

I have waited for 6 months for Telkom to get back to me with regards to the options available to me in our complex (ADSL, VDSL, FTTH...).. No response. Monday I looked into maybe going the LTE-A route. On the website there is a promo that gives a Xbox One as well. I have been struggling since monday to get hold of anyone! Call centre just plays annoying music.. Today alone I spent 87 minutes on my phone trying to get through.. No joy. So I went to the Mall@Reds store (Again using my own billable time as I am a contractor), the guy that assisted me had no clue what I was talking about and I had to show him where the promo is on the site. He opened a excel spreadsheet and could not find anything. The other lady that was assisting a customer kept on ranting and raving about how useless Telkom is and how \gatvol"she is. Long story short"