Don't show up for scheduled install

I took leave today, stay in Pretoria and work in Sandton. My line installation is scheduled for today. Look at the fu cken time??!! 16:33, no call, nothing from the technician. Where is he? Every single time I deal with you this is the type of service I get. I called your call centre 8 times today, half of the time calls just cut after 5 minutes. Times when I get through, it takes 21 minutes and I am just told it will definitely happen today, stop fu cken lying. You owe me money for this whole day that I lost. Where is the technician? I was promised 3 times he would be here today. I can't take leave again without two weeks notice. So what now? So sick of this bad service. You sent me hundreds of sms's confirming the apointment. Who is paying the 120+ minutes spent on the cellphone today trying to beg you to give me an update. 3 months ago I was being billed incorrectly, moment I apply for a new line I get this sickening service. Order number ***.