DON'T PORT YOUR NUMBER TO 8TA

i bought an 8ta sim card and wanted to port my number to the network i follow the instructions and sent the sms they require. this did not work and kept asking me to try again late. I continued to try this for two days it still did not work. My fiance then went into a telkom and had them Rica a new sim in order to port my number. they told him the port is done and that the next day when the sim stops working i can put the 8ta sim in my phone. it has been two days and my old sim is still working. so in total they have wasted my time for four days now