NM
Nasreen M

1 reviews | Active since Feb 2012

07 Dec 2016, 12:55

Don't port your cell number to telkom

<p>2 yrs ago I ported my cell no from another service provider to telkom when they had telkom mix contracts(I say HAD as telkom did away with telkom mix and it's only available to existing telkom mix customers)<br />My contract expires this month and Megan at overport city branch told me that I cannot upgrade my contract as my number is not a telkom number. I can however continue with my telkom mix contract but I wont get a new handset. What's the point of continuing if I cannot get a new handset with my renewal? So I asked her to have my number converted to a prepaid. She said it can be done but it would take a good few weeks for that to happen and during that time I won't be able to use my number. She also said that in the process I could even lose my number. I'm so frustrated as I don't want to risk losing my number that I have for over 35 yrs, neither do I want to be inconvenienced for weeks of not being able to use my number whilst its being converted to prepaid. All these issues and inconvenience because my number was ported to telkom:(((</p>

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Replies (2)
NM
Nasreen M's update12 Dec 2016, 10:51
Reviewer Update

How much longer do I have to wait for further feedback??????

NM
Nasreen M's update13 Dec 2016, 10:46
Reviewer Update

the matter together with my complaint was escalated to a service representative and this is the response I got from Oscar nene. and I quote

"We cannot process your upgrade online as it is a telkom mix contract. You need to visit a telkom store to upgrade" unquote

Oscar, it appears that you haven't read my complaint properly before responding. READ MY COMPLAINT TO THE FULLEST BEFORE ADVISING ME OSCAR.