Don't pay you deposit on the options provided

<p>I app**** for a new line for the purpose of getting my home wifi'd.</p> <p>I paid the deposit on the 25th of May 2016 after I got an e-mail to say that I must pay the deposit. The call to request the service did not advise for a deposit, only confirmation of my service came through on e-mail.</p> <p>Anyhow I paid the deposit using the online service to pay with my credit card. It is still called online secure payment that would be made. YE right.</p> <p>I have sent proof of payment to a lady by the name of Sithokozisile Nyathi on the 3rd of June and now 10 days later have only been ignored. This lady was going to escalate the matter to her manager.</p> <p>I sent a bout 3 emails just asking for and update - not even a reply to say I don't have an answer for you, or still busy with it, just plainly ignoring my communication as a customer.</p> <p>Is there any other provider than Telkom that can be used.</p>