Don't make promises you can keep

Zero internet access since approx 4 July 2015. Logged Fault Ref 29CTK070715 on 7 July 2015. Followed up almost daily as internet access required as I am at home recovering from spinal surgery and dependent on internet access for various, obvious reasons. On 9 July 2015 Themba confirmed that fault wwould be escalated. On 10 July 2015 Nikita advises no escalation logged - ref 706949. Zero service. Zero sms updates. Don't promise escalation of fault if you have no intention of doing so. Don't waste my time and energy. Trust that escalation will eventually happen and account will receive applicable credit.