Don't know where to turn. Absolutely desperate!!!

Begged Telkom for smooth from 1 address to another but despite every attempt they stuffed it up totally. Totally dependent on income on my ADSL since I was retrenched in January and now work for self but now been without for 11 days and losing money daily. Worst is that not a single person can tell me what is happening and when this will be resolved. Each call to call center takes an hour to get hold of human and when you ask to speak to manager they put you back in queue and you just speak to another sales consultant after another hour wait. They gave me name of their manager + phone number but when phoning that number the person does not exist. Then given another number but nobody ever answers. There is absolutely no management or proper service at Telkom. If this complaint makes any difference I will see it as a miracle.