NvdM
Nolene van der Merwe

1 reviews | Active since May 2016

17 May 2016, 07:21

DON'T KNOW WHAT THEY ARE DOING

<p>I have a contract with Telkom mobile, I have been trying to find out about an amount of R464 that is on my account. The call centre can't tell me what it is, the accounts department can't tell me what it is for. I have been to Telkom stores to ask about the amount on account, they can't tell me for what that is. Can someone help me with this. I pay my telkom account via eft every month on the 25th and every month I get a sms on the 15th to say my line will be suspended for non payment. I have to phone telkom mobile every month. Every third month my line is suspended because someone does not do there work. Come on get people in Telkom call centre and accounts that know what is going on.</p>

0
Replies (2)
Telkom
Telkom's reply18 May 2016, 13:39
Official

Hello Nolenevdm

This response serves as confirmation that your query has been received.
Your reference number : SM234440
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Telkom
Telkom's reply18 May 2016, 13:42
Official

Hi Nolenevdm

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team