Don`t get any service

On Sunday the 17 January 2016 I have phoned to say there is something wrong with my internet line and telephone line that is not working. I have phoned on Monday the 18 to hear what is the progress and why nobody has contact me. On Tuesday the 19 I asked my husband to phone they said that there is nothing wrong with my line and will send someone to come and look at it. On Wednesday the 20 still no progress on my line that`s faulty. Its Thursday now and still no progress. Its no been of since Sunday and no improvement. Last year I had the same problem my line was of for two weeks and I had to phone everyday. When it finaly come back on after the problem was fixed I got R50.00 discount really. After I had no internet for two weeks. Now I want to know what is going on with Telkom why is the service so bad. Every time I have to use my celephone to phone and after almost 45min someone answers the phone. Who is going to pay my celphone account to phone you people everytime. I work from home so every time my internet does not work I lose my income and how am i suposed to pay my bills.