Don't ever sign a contract with Telkom

After my contract has expired I went into the store where I opened it to have it cancelled. They told me to fill in a form which they gave to me and stand in line. After 40 minutes in line I get to the counter and am told I cannot cancel in store. I send the documents to the department they told me to and wait 30 days. No response so I call in. They have no record of my cancellation request so I need to send it again. I also complain on their Facebook page and get promised a call back which was 20 days ago. I still have heard nothing and am getting billed for the contract. It is so easy to open these contracts in store but they give you the run around to cancel it so they can get a few extra months payment from you. I'm going to my bank today to cancel the debit orders and challenge the charges.