1 reviews | Active since Jan 2026
DON'T CARE ATTITUDES AT TELKOM NOT FUNNY ANYMORE!!!
<p>Up until now, 08:55am, I have not received any assistance from this non caring lot at Telkom. TAll I got was a referenece number an that someone would contact me. Sorry will not cut it at this stage. Got stuck on my way home last night and had no phone to call for help as Telkom erraneosly terminated my lines yesterday and struggled to get in and out of my complex again.. </p> <p>Telkom is a registered FSP and should have a Complaints procedure in place. Can they respond to me with the Complaints email address so that I am not sitting and waiting for them to contact me at their time. I am losing my patience and if no response comes through by 12 noon, I will have to go directly via the FSB. </p>
It is day 3 of interrupted service for a paid up account and the response I keep getting from Telkom so called Media team and Escalation team, is someone will contact me. All quite on their side whilst I suffer for payment that was paid almost 30 days ago now. This Moenieb person has just gone quiet. WHEN WILL I GET ASSISTANCE FROM TELKOM?????????
It is day 3 of interrupted service for a paid up account and the response I keep getting from Telkom so called Media team and Escalation team, is someone will contact me. All quite on their side whilst I suffer for payment that was paid almost 30 days ago now. This Moenieb person has just gone quiet. WHEN WILL I GET ASSISTANCE FROM TELKOM?????????
So I ended up calling the Telkom Call Centre this morning due to my query regarding my incorrect disconnection, as I have not had no response from Management/Media Dept, only to be told that my services were restored yesterday around 11am. So I am supposed to thumb suck that information and no apology or explanation has come forth as to why they disconnected me when payment was received almost 30 days ago? I even sent an email to their Escalations Dept, but no response. I will approach ICASA with a formal complaint because I am the injured party here. TELKOM certainly DOES NOT CARE ABOUT THEIR CUSTOMERS.
So I ended up calling the Telkom Call Centre this morning due to my query regarding my incorrect disconnection, as I have not had no response from Management/Media Dept, only to be told that my services were restored yesterday around 11am. So I am supposed to thumb suck that information and no apology or explanation has come forth as to why they disconnected me when payment was received almost 30 days ago? I even sent an email to their Escalations Dept, but no response. I will approach ICASA with a formal complaint because I am the injured party here. TELKOM certainly DOES NOT CARE ABOUT THEIR CUSTOMERS.