Don't care about customers

<p>I have been batteling since the beginning of February to resolve a billing dispute with telkom. I have spent hours on the phone trying to get the matter resolved. I have spoken to so many advisors, team managers, and even went in to the store to try to get the matter resolved and still today I have not heard from a single person about the matter being resolved. On Wednesday I spent over 2 hours on the phone giving my details to over 5 different people, explaining the story to every person I spoke to and only 1 person was helpful and got the matter reported to head office. The advisor contacted me on Thursday morning with feedback stating that head office is taking a look and that it would be sorted out before end of business on Thursday. Suprise suprise that didn't happen either. On Friday I went to the store and was assisted by a manager stating she would send it to the gentleman who works with unlocking the accounts. It has still not been resolved. At 16:30 on Friday I contacted billing AGAIN and requested to speak to a manager and was told she was busy and that a call back would be loaded for her to call me back. I requested that I be contacted before the end of business and still I have not been contacted. .. I like how telkom can take ur money and not render the service they are obligated to do even though I have been calling after telkom so often and I'm the one that's losing money because I'm the paying customer. Not 1 of my case numbers have been looked at or finalised because I have not gotten a single piece of feedback from ANYONE about any of my complaints. Telkom is truly pathetic..I truly hope you guys get this sorted very quickly and credit my account for the amount of days I have been without service because of your companies incompetence as well as the credits due to me for the debit order charges from your side and that of my bank. You guys even charge double for a debit order bounce than the fees that the banks charge. Which if you ask me is also **************** especially if the mistake was on your side! Get your act together guys and sort my problem out quickly, I'm tired of waiting for you guys!</p>