CB
Carlos B

1 reviews | Active since Jan 2014

08 Oct 2015, 10:39

Don't Buy Telkom Mobile Internet

I've previously logged a comlaint about Telkom's service delivery and the very next day I was called to collect my wireless phone and internet bundle. Only after I've complained about them did they respond. I was assured by various staff members from N1 City branch as well as Bellville that my signal would be good for mobile internet. They even checked on their system if I had a good signal. I supposedly get 10gigs of data, but only used 3gigs last month because I can barely send a whatsapp message on my cell using the wifi from the telkom wireless phone. I've tried updating apps on my daughter's tablet, but the connection is so bad that I cannot connect to the play store. Connection Timed Out is what I get. Constantly. Not even an e-mail goes through on the first try. I've rep**** to Telkom's e-mail (using my Cell-C ****le) where they ask if I'm satisfied. I said I was not and would like to cancel the internet portion, but they never responded. This was way before I even used any of the data. If telkom spent as much time satisfying customers as they do running ad campaigns, no issues would be found. DON'T BUY TELKOM INTERNET!!! That's what I say. It's useless.

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Replies (1)
Telkom
Telkom's reply08 Oct 2015, 11:56
Official
Hello Carlito143,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

We tried calling you, but your phone goes straight to Voice Mail

Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***

Kind Regards
Tebogo N
Telkom Social Media Team
***