HC
Henlo C
1 reviews | Active since Nov 2015
18 Nov 2015, 15:09
Don't buy R1999 Internet Starter Kit!
I've been lenient not to complain on social media, but my issue is still not resolved after 20 days with an initial promise of 72 hours.<br> <br> The facts:<br> - 29 Oct 2015: Went onto Telkom Mobile's self-help portal to purchase monthly recurring data.<br> - Only monthly prepaid options are \Internet Starter"kits.<br> - Purchased 5Gb data per month over 12 months for R1999.<br> - Logged into the portal"
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Replies (1)Telkom's replyOfficial
18 Nov 2015, 17:44Hello henlocon,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169152.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169152.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply18 Nov 2015, 17:44
Official
Hello henlocon,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169152.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169152.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
