LB
Louis B
1 reviews | Active since Mar 2011
24 Nov 2015, 13:46
Don't answer phone calls
Okay so last week I've signed a document for a new WiFi router contract over 24 months. It's been a week and I haven't heard from Telkom when I will be provided with this router. I have no reference number and I've been calling constantly for Telkom Direct in Hatfield just to CONFIRM whether or not my application is being processed and when I can expect the modem.<br> <br> Crazy, this shouldn't be such a big issue! Even the people from the online chat room on Telkom's website can't assist and keeps on saying I need to call or go in directly? What a ****ty company.
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Telkom's replyOfficial
24 Nov 2015, 14:10Hello peanutpki,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170988
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170988
Regards
Narriman
Telkom Social Media Team
Telkom's reply24 Nov 2015, 14:10
Official
Hello peanutpki,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170988
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170988
Regards
Narriman
Telkom Social Media Team