DOING BUSINESS WITH TELKOM - PLEASE RE-THINK BEFORE YOU DO !!

If anybody considers doing business with Telkom - PLEASE THINK AGAIN !!

I app**** for a fibre connection in July 2021 and my application was also approved by Telkom on 06/07/2021, inclueding a signed debit order for the monthly fee. It took more than six monthts and lots of frustration and e-mails to get the fibre connection on 20/01/2022.

I received my fisrt account dated 27/01/2022 and amazingly, I was overcharged by R779.40 (R1 178.40 in stead of R399.00). After numerous complaints via e-mails, my account was rectified on 27/02/2022.

Telkom also failed to implement the signed debit order, regardless of the fact that I reminded them again on 05/03/2022 and also resend copies of the signed debit order on 31/03/2022 and again on 25/04/2022.

Telkom's incompetence and failure to implement the signed debit order is truely unbelievable! But then they have the audacity to shift the blame to me for an unpaid account and started to raise "Late payment Interest" on my account.

More than nine(9) e-mails since 29/03/2022 in an attempt to get my account rectified, I am still battleling to get Telkom's co-operation. I am só frustrated and disappointed ! Never is a long time, but never again will I do any business with Telkom again.

The day I decided to do business with Telkom again was probably the worst decision I have made in quite a long time !