Doesn't take customers seriously

Related to SM 111836.<br> I had a bill dispute regarding the free move your number service, Mr Sakhi Mkita sent me an email advising that necessary credits have been passed on my account for billing errors. It stated that the correct amount due is R216.75 which needs to be paid immediately. I subsequently rep**** an asked if payment for this amount can be made with my next bill which was due a few days later. He never rep**** and my line was suspended. I paid the amount sent through POP and my line was unlocked. This month I'm billed R419.20 of which R192.69 was for a reconnection fee. <br> <br> My question is, Why do I have to pay for a mistake that was Telkoms in the first place? Secondly, this is the 3rd time I have complained on HP about this same dispute, when will this be resolved? <br> <br> I have a telephone line in my house only because I use ADSL, my usage is consistently under R50 and I have my own ISP, I don't understand why i always experience billing issues. I have no Value added services i should only be charged subs and usage, yet theres always something else.<br> <br> Considering switching to FTTH as it costs the same as my internet and telkom this month...