Doesn`t cancel my line after 5 requiests on my side

<p>I am very unhappy with the service I receive from Telkom. I want to cancel my landline, because Telkom informed us that we cannot get a Telkom line at our new address. I have send through my calcellation form 5 times and when I call the billing department of Telkom, they tell me that they don`t handle cancellations and that I have to send though my cancellation form again. The cancellation department also only take email communication but don`t reply on ony emails. This is against the CPA! Customers should be allowed to cancel their account without struggling like this.</p>