Does Your Staff Read Their Email?

I have been trying to get our land line put back on prepaid, and this has been a mission. I have sent and email to you guys regarding this, and I have been contacted by a representative who informed me that there might be a 2 work delay, due to my MWEB contract, and that I'm line needs to be moved back to Telkom. I was told this would done in two weeks, and that I should send another mail after the two weeks to confirm this. I have done this, TWICE since then, and have not been contacted. YOU people need to get of your **** and check the mails I have send you.