DOES THE BACK OFFICE REALLY EXISTS

I agent called me on the 09 Feb, more than a week after my compliant on Hello Peter. She was very defensive and started the conversation with we tried calling you 3 times. If that was true then how did you get hold of me. That was all, no actual feed back. So what was the purpose of the call. She logged the calll again to another agent. So I will be billed again because the pace that telkom works I highly doubt this will be resolved before the end of the month. Its been 3 months and the other agents in the back office hasn't closed off this case.<br> I received 3 missed calls from telkom all on 1 day. Not all off us sit with our phones in hand waiting for a telkom agent to call us back on a Sunday. The missed call stated \ Telkom Mobile has tried contacting you , please contact the call centre on\". When you do call the call centre the agent will put you on hold for about 5mins to read your case then advise you that only the back office agent can advise on your case and they cant put you through. Nor can they provide you with a contact no. So why send me a message asking me to contact the call centre. Brilliant customer service telkom. TELKOM PLEASE CONTACT ME WITH FEEBACK."