1 reviews | Active since Apr 2015
Good day.<br> I have reported my phone line that has been damaged by lightning weeeeeks ago. I have done this twice.<br> Received an sms with ref numbers. Received a sms again to sy that the problem was sorted out. But how?<br> The line is still not fixed. Nobody bothers to come out and have a look, or even phone to find out if it has been fixed. If you dial the number, the phone rings, how? BUT IT DOES NOT WORK!!<br> I,ve send an email with my comments on this. Received an sms again to say that they were sorry about this and asked what was wrong. I rep**** on the sms, but still nothing is happening!!<br> Ref no 127CT120415( Tel number ***.) <br> No use phoning to report this, nobody picks up due to \high volume""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;770653;893260;16;2;0;1;0;0;2;15/05/07 12:26;245;NULL;15/04/26 10:00;15/04/26 8:21;money makers;8,50E+12;mtn;***;Last month I bought 1GB data bundles from my clothing account & I also received another 1GB free from Mtn promotions.I have been using those bundles anytime of the day without any problems. Now all of the sudden when I am left with 443 MB, I am unable to use them. I called mtn call centre this morning to find out what's wrong, an Agent by the name of Hloni is insisting that I bought overnight data express that can only be used from 12pm until 6am.My question is who changed them to that option because I have been using them during the day. If this is how they force people to buy data bundles it's wrong, they reaping us off.I want them to change them back to a day express. If they can't they must find a way to compensate my bundles back.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;729641;357;16;5;0;1;0;0;5;15/04/28 15:17;245;NULL;15/04/28 13:09;15/04/28 11:12;Excellent Service from Melissa at Campus Square;8,91E+12;Melissa;***;I received excellent service from Melissa at the Vodacom Branch in Campus Square Melville. She was very helpful and assisted as much as possible. What a pleasure to have been assisted by her.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844444;793962;16;2;0;0;0;0;2;15/04/29 10:37;245;NULL;15/04/29 8:13;15/04/29 6:32;NO WIFI SMS REPLY;GLENVILLE ;not sure;***;Im a cell c subcriber but often use telkom wifi at our local hungry lion store.<br> It often happens that when i sent the required sms to 32707,i dont recieve the pin.<br> I than just let it go.....but its happening too much now<br> On tuesday 28/04/2015 i sent an sms and the R1 was deducted from my airtime balance.<br> Today(29/04/2015)i sent another sms and still no sms back.<br> I called the 081180 customer care number and ended up using a further R13.60 in airtime trying to get hold of the data department.<br> The call was ended before anyone in the data department answered the call.<br> Why is telkom doing this? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;435778;85;16;2;0;1;0;0;2;15/04/29 10:58;245;NULL;15/04/29 8:44;15/04/29 6:53;Failure to resolve a query;***;Prince Khoza;***;After my previous complaint I posted here I received calls from Autopage apologizing and promising to resolve the issue. but up today it has not been resolved my line is still block, I have to phone everyday and explain the same thing to different unfriendly people sometimes.<br> <br> Autopage my contract coming to an end in the month of June, I have heard enough, thanks for the poor service, I pay every month my instalment but my number is blocked.<br> <br> still today the incorrect invoice issued for much has not been corrected. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;711390;793962;16;5;0;1;0;0;5;15/04/29 11:36;245;NULL;15/01/13 9:14;15/04/29 7:31;Financial complaint solved;4,21E+12;Urle Johnson;***;I went in for a complaint regarding a account they ignored to solve. when I told the assistant that I've been to HELLO PETER before, I picked up that he was listening.<br> Needles to say......I never heard of Telkom again. they got the message loud and clear! <br> Thanks Telkom for attending to my complaint!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845276;722;15;2;0;1;0;0;2;15/04/30 17:24;245;NULL;15/04/30 15:11;15/04/30 13:19;Lying to Client;;;;I placed an order at 12:20 for a meeting that was to take place at 13:00. I was promised the food will be here within 45 minutes. At 13:20 still awaiting the order, I phoned the branch and spoke to Thobani whom told me that he will get in touch with the delivery guy as he has already left to deliver. He should be here any minute. After a further 10 minutes I phoned again and left a message as Thobani was on the other phone. After a further 10 minutes I spoke to Thobani again and he told me that he couldn't get in touch with the driver and that he will continue trying but he is sure that he will be here soon. On my 4th attempt I was told that he still couldn't get in touch with the driver (it is now 13:55) and the driver came driving into our premises. When I asked the driver why he is so late, he responded that the office (Nandos) was late, not him. Therefore my complaint is firstly, the time frame of delivery, secondly the fact that I was **** to and thirdly the food was cold when it arrived and the order was incorrect.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845638;188;16;2;0;1;0;0;2;15/05/02 8:09;245;NULL;15/05/02 5:57;15/05/02 4:04;sim swop nightmare;***;;***;My sim was ****** and i have since went through the process of sim swop, i was told by cellc that my sim swop shpuld activate mynsim in 2-4 hours and now 12 hours later i still cant register on cellc network !!!!<br> <br> this is truly ridiculous;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;31818;893260;16;2;0;1;0;0;2;15/05/13 13:08;245;NULL;15/05/04 5:53;15/05/04 9:03;BAD BAD MTN!!;7,81E+12;;***;Ever since Nashua Mobile has closed down and MTN has taken over my contract I have had issues, Cell contract beiing suspended for no reason, lost data and the list goes on. I upgraded on Friday 01/05 and was at the Kolonnade branch from 9.30 am till 16.15. Due to the new \system\"" they had ussues. I asked the consultant if my data will be transferred to the new contract and I was assured it will. 3.68 Gig data is now gone. Plus I was SUSPENDED last night!!! I made 3 phone calls since I got the new contract and they all where under 5 minutes. MTN what is going on??? This is the worst service ever!!! I spoke to Alroy Van Ross at the call centre this morning he was atleast friendly and apologetic and he did try his best. But still im cut off!! This is unacceptable and I expect this to be fixed ASAP! I have never missed a payment EVER. MTN get your act togehter. I want someone to phone me today still and sort this out once and for all. This is breach of contract and read your CPA rules and regulations. I wont leave this here"""
Best regards,
Best regards,
124,178 total reviews on Hellopeter
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