Does Telkom still exist?

Hard to believe, after posting twice on HP, and numerous emails over two months, I have received nothing from Telkom, and I am really wanting to close my account. In the meantime, as Telkom, ignore me completely, Telkom has the audacity to keep sending bills even though they are completely inefficient. What to do? Call centre after a long wait tells you to email , but emails are unresponded to. Hellopeter posts receive cut and paste responses, hidden from the public, and then nothing. (even this post will receive a cut and paste). I am at my wits end at the inefficiency of Telkom, how tough can it be to respond to an email, or close an account? Again CLOSE MY ACCOUNT AND REVERSE ALL CHARGES.