Does Telkom Senior management accept accountibility - or should we also blame covid

Telkom senior Management have a serious issue with respect to Call centre agents attending and recording Client requested actions that the responsible depts do not attend or follow-up on eg- Cancellations. Unfortunately Telkom Service is becoming very poorand it appears responsible persons that do actually have accountabilty, are just passing the buck - Even the website contact number for management has been cancelled - Mr Moloko, Mr Maseko, the board and senior management are you capable of your accountabilities? or are you just dreaming of joining SAA - My acc no is *** - all my contact details are with you - lets now see if one person is willing to contact me reqards my complaint - ( I will send follow-up on this site in 3 weeks and give interested viewers feedback )