Does Telkom's retention team really exist?

<p> I find it completely unacceptable that I've submitted a cancelation of service on 27 May and almost a month later and no confirmation, just a series of excuses, automated and rehe****d responses. After numerous attempts to get some feedback from an actual human, this is my last resort before I give up completely. I will be canceling my debit order at the end of the month. You guys are either totally useless or this is a delay tactic by your infamous retention team. So much for bolt speed Telkom!</p>