Does Telkom really safeguards interesr of Customers?

During the year 2021 I entered into 3 different contracts with Telkom on behalf of my 3 children who were registered students at different tertiary institutions in SA. My Account Number is ***. All these contracts were to run for a period of 3years each. All was well until about 5 to 6 months that there changes as per my invoices. There were additional charges "Account subscriptions and once-off charges " which at times amounted to more than R1000.00 over and above the amounts agreed upon in the contracts. I visited all the Telkom branches in EL in order to challenge these additional charges. Unfortunately I could not find help for the simple reason that the staff members approach was that Telkom CAN NEVER BE WRONG. I was given a number to call 081 180. I have records of the dates I called and the persons I spoke to. All what they said was that my matter would be reported to a Supervisor. This was the greater part of 2022. In all I was on my own and I with the help of my daughters started our own investigations We established that my Account was hacked in All probability by a person inside Telkom. Purchases of data was made using my account then transferred to certain Telkom numbers.We were able to establish the identity of the numbers ,as well as some persons using the numbers. Towards the end of 2022,for the first time,I met a Branch Manager who approached my matter with an open mind. With his assistance I lodged a Formal Complaint for investigation. The Case Number I received per sms was ***7. Nothing happened for about 3 to 4months until I approached his office for a further Complaint. A day following he showed me an email from the Investigation Dept.that the customer is liable,and the matter is regarded as finalised. CLEARLY NO INVESTIGATIONS WERE EVER CONDUCTED. I have nowhere to go within Telkom. I then decided to forget a ALL my money that I was caused to pay for a service that We never utilized.I just regarded myself as a victim of ******* who should be grateful that you're still alive. May I also mention that all 3 children were staying at Private Student Accomodation where they were also provided with Free Wi-fi. The last contract was suppose to have come to an end on 5 September 2024 but Telkom has issued me with an Invoice. Try and call this number 081 180 in order to cancel the contract, and see if you will ever get a person to answer your call. All these 3 years are still years of helplessness whilst the ******* continues. I have learnt the hard way that the Contract I entered into with Telkom has No Meaning whatsoever. Just wish that Telkom should care for and create platforms for All customers.