Does telkom provide any service?

Telkom,<br> how long should I wait for someone to fix the problem? Its been over a month and to date you have not made an effort to resolve my problem. Every time I log a call, the call get closed with nobody even contacting us or even looking at the problem.<br> <br> Secondly, what is the use of logging an escalation that is open for 2 week and do not even contact me? What type of service are run running and is this how you treat all your customers? <br> <br> Below are the calls I have logged and it sitting in a black hole somewhere waiting to be closed again.<br> <br> <br> 443CRK171215, 829CRK211215, 793CRK080116, 352CRK100116. Escalation 805757