DOES TELKOM OFFER MIGRATION OR WHAT?

I Phoned Telkom Call center to find out if Telkom offer migration and the answer i got was yes your account just have to be more than 6 months Old and you do it at the store, i went there and when i get there i got assisted by Marinda on the 27/07/2015 which when i got there she had no idea of what im talking about so she told me i should check her after i knock off work as she will escalate it, i came and when i get there she told me to check her again on Wednesday which was on the 29/07/2015, when i got there again she told me to come back again to check her on Monday which was on the 03/08/2015 and when i got there she was not at work, i went the again the following day which i got her and she told me she still does not have any answer for me i should check her again the following day Via email which i did, so i am failing to understand if Telkom is offering Migration and if it doesn't, it should tell its staff that there is no such and if it is offering Migration well it should Educate its staff and teach them Customer Service