Does Telkom not want new customers????

Does Telkom not want new customers???? I agreed to a Telkom contract for 24 months, at R599/mth for a ADSL contract on 14 Nov 2017 which I previously had on R780 plan (big price difference!) I app**** on line... a Telkom agent phoned me on 16 Nov 2017, I was surprised at the quickness and that the appointment was scheduled for 22 Nov 2017 (a SMS was sent to me confirming the appointment) WOW....when the appointment was a no show my WOW turned into OH NO NOT AGAIN TELKOM!!! Bad service ...no one contacted me saying sorry or to send me an update, with a new appointment date. I phoned 10213....or I TRIED to phone 10213 and no one answered.....after numerous attempts, I left the phone call until the next day at 8am when the Agents were awake and ready to take my call.....I got through, and been assured that "don't worry it will all work out for me"...and taking a day off work was OK that I must just rush home if a Telkom (outsourced) technician would phone me!! Not totally assured or convinced I also went online to reschedule my appointment and got a date of 5 Dec 2017, with a follow up SMS to confirm the appointment....yes I am still waiting....I have rescheduled now again and the magical date of 13 Dec 2017 popped up...could this be the Christmas miracle I am hoping for???? Could be a 30 day wait for service too....bad Telkom!!!