Does Telkom honestly deserve to be called 'a service provider'?

I have waited for a transfer since the 26th November 2019. It has been one excuse after another most of them nonsensical. At some stage it was an outstanding account - for an account for period after application for a transfer and where no service was rendered. Then address unverified - nobody called to confirm address which correct anyway. On the 30th January we were promised Monday the 3rd February. Today the 3rd February Nomfundo from the call centre advises that application is cancelled and there is no room for an escalation to her seniors as the backroom don't take calls!! What a tragedy!!