Does Telkom have the skills to fix probelem? NO

I've logged a fault with Telkom on 10 January 2015. Reference number: 273CTK100115. The fault has been escalated. Reference number: F201057. I've called the call center numerous times. Their response: a technician has been assigned. I've logged the problem on HelloPeter. Their response. We'll look into it and get back to you. According to Keagan Moses. Well, maybe another Telkom person will read this and actually attend and get back to me as promised. They downgraded me from a 4mb line to a 2mb line, to improve stability. Well, I still have intermittent connection issues. So are you now going to downgrade me to a 1mb line? I'm paying for a 4mb connection. Have had a perfect connection for 2 years on 4mb. I want my connection back! One descent person at the call center said she can see the problem is at the exchange. Made screen prints and send it to the technician. NO LUCK!.<br> <br> If you intend to give me a generic\we will look into it and get back to you"response"