DOES TELKOM HAVE ANY ADMINISTRATIVE PERSONNEL AT ALL

I opened a data contract in Jan/Feb 2023, on opening I explained to the staff member that i require the contract for around 3 months. I cancelled the contract on 3 April 2023. During early May 2023 I attended the branch to cancel the contract again, I was referred to call the telephone line, which I then did and again cancelled the contract, it was explained i must pay a penalty cancelation fee of R930, which I never received an invoice or settlement letter for. During June 2023 I stopped the debit order. after various correspondences between myself and the various collecting companies I have yet been able to finalize this issue. Telkom threatens me with blacklisting and now added legal costs against myself for their failure to contact me, yet they are to *********** to contact me and settle the matter immediately.