Does Telkom have a call center???

I have been trying to get through to a call center agent since the week before last. Last week Tuesday I finally gave up and went on my self service and requested the moving of my line there. I then got a email stating that a consultant will phone me back within 48 hours, guess what...I'm still waiting!!!! I have spent over R300 worth of airtime on Telkom to no avail. I had to move in the meantime and now I'm paying for a service I cant even use. When will they finally get this right.