Does Telkom ever deliver

Telkom after ongoing frustration with a ADSL line that most times gives you nothing to about 2. megs instead of the 10 megs its supposed to. My wife decided to install fiber through them as we did not really have an option, 2 days ago hoping it would be better. Well they say they will set everything up they did not so a frustrating night of getting things going, then only max 14 mbs instead of the 40 mbs purchased( it seems to be better now of and on). The route is absolute junk for our house and lastly they broke the pole outside on the road. They said it was weak but in 17 years it was never an issue. They when leaving, said they would fix it the same day as it is a health hazard as it could fall on someone or a kid. I have called a number of times and asking for help with no result. I suppose they will respond when someone gets hurt or a car damaged. Telkom useless and they should not enjoy the monopoly they have