Does Telkom create new cases to buy time ?
<p> </p> <p>I got email from Telkom that my case number ********** 7 is resolved and I must call the call center for more information. </p> <p> </p> <p>I just called in and an agent just informed me that this number was a duplicate. My new case number is ********** 6 ........this means I’ll have to wait another year for my billing issue to attended and be solved. </p> <p> </p> <p>So this how they work - close this case and open another so that we can buy time from our customers . This is unacceptable really. Can someone teach Telkom how can handle customers queries or have a billing department that’s reachable by customers........</p> <p> </p> <p>Simple really - I paid you so open my line</p> <p> </p> <p> </p>
Good Day Social Media Team
Yesterday I called the call centre and again with no surprise my account is still a mess.
I still have a cancellation fee on my name on this number ********** which was a ***** case had to cancelled by you Telkom * *** Why is this cancellation fee of R5000 still on my name ?
On this number ********** this account fully paid on the 28 March 2017 still closed - according to the call centre agent is not opened due the fact that i owe R5000 as a cancellation fee from this ********** account
What the **** must i do to get my line open ????? can someone assist me
Good Day Social Media Team
Yesterday I called the call centre and again with no surprise my account is still a mess.
I still have a cancellation fee on my name on this number ********** which was a ***** case had to cancelled by you Telkom * *** Why is this cancellation fee of R5000 still on my name ?
On this number ********** this account fully paid on the 28 March 2017 still closed - according to the call centre agent is not opened due the fact that i owe R5000 as a cancellation fee from this ********** account
What the **** must i do to get my line open ????? can someone assist me