Does Telkom care at all about customer complaints?

The Prepaid migration matter still not resolved. On the 1st September 2019, Telkom branch in Springs Mall asked me to pay R220, rental due ,for my prepaid line. Now I am told prepaid are no longer in use, migration to their new system does not accept for my line (house prepaid land line phone). Question is, why did Telkom take or accept the R220 payment? My number now is listed as non existent when we try and use it. Nobody has even contacted me since the last review was done about same issue.