Does Telkom care about their customers

Why is it so hard to get anything resolved by Telkom. First they will ask you to call this and that department and the people you meet on the other line are always in a hurry to get done with you. These consultants also seem to have their own ready answers which means they don't listen to you. It has been over an hour talking to five different people about the same issue and no solution. How comes Telkom does not have a complaints option on their website? My business which I basically re**** on internet and unfortunately it was through Telkom has been affected due to their poor customer service. When I made a request to review the package that I had, due to possible closer the business they suspended the line (6 months ago), yet they continue to bill me on a monthly basis. After lots and lots of follow up the line was only cancelled in Oct of which now there is an accumulated amount of over R4,400. To reinstate my service I have to clear this amount in these tough business times. One consultant says I can pay 40% of this amount for now if I am to get a new service and balance later, but another one says no! you have to clear the whole amount for you to get any service. Why should I have to pay R4400 for services that I never used as a result of poor customer service from Telkom? Is it all about profits rather than service delivery? I have used lots of airtime calling this and that clueless people for over an hour, now you call be back with proper solutions.