Does Telkom care about customers

<p>Does Telkom really care about customers?</p> <p> </p> <p>We have reported a fault to Telkom on the 17th of June because the voice line was unusable and</p> <p>the ADSL service was severely degraded. The following events depicts the challenges doing business with Telkom (still have no service today and tomorrow…) to date:</p> <p> </p> <p>The Call Centre was called numerous times to ensure that my contact number was correctly reflected on the trouble ticket. Needless to say, numerous challenges in Telkom’s process:<br /> My contact number was updated on the fault logging system by the Call Center agent but for some sinister reason did this information not reach the technician and resulted in lost messages.<br />One Call Center confirmed that the fault was escalated but a subsequent call to the Call Center reflected that the original agent did not escalate the fault at all.<br />The last Call Center agent terminated the call without allowing me an opportunity to rate Telkom’s value added service.<br />I had to repeat the following sentence every time I phoned the Call Center to obtain the status updates on my fault: Please make an appointment because there is no one home during the work week. Needless to say, this message did also not reach the technicians initially.</p> <p> <br />Eventually the technicians arrived on site and herewith an electronic record of their activities:</p> <p>a) Visit 1: Spent almost 4 hours on-site. Could not resolve the issue</p> <p>b) Visit 2: Spent almost 5 hours on-site. Could not resolve the issue</p> <p>c) Visit 3: spent almost 3 hours on-site and arrived 3 hours later than the time that was promised. Could not resolve the issue</p> <p>d) Visit 4: today, tomorrow, next week, next month….</p> <p> </p> <p>Till today our service does not work, nor did Telkom inform us of the progress. Do you really want to be one of their customers and receive this type of customer experience, especially if you are dependent on their service to run your business?</p>