Does Telkom Business dont need customers anymore?

Im trying to contact Telkom Business Sales department but cannot seem to get through and the consultants that i am speaking to is giving me conflicting information. my account number is ***.

the below is the current lines i have. i wish to change them to FreeMe UNLIMITED LITE 20GB + Sim-Only and apply for an additional Sim-only line.

1 x Completely Unlimited RC 2 x Deal Unlimited Voice All-Net

one consultant told me to put the current lines on Prepaid and than apply for the new contract as we wish to keep my current number.