1 reviews | Active since Feb 2011
Does Telkom bother with this forum
Dear Telkom. At my wits end I reported a problem in this forum. I gave you in detail what the issue was, how it happened, and even exactly how to fix it. The best of all was I got a response from Nolene [Email Removed] which I believe is part of your online team going through these issues. I gave her all the detail of the issue and how to fix. Despite numerous emails between us, phonecalls from Telkom call centers, Telkom employees who refused to give their contact details so I could follow up, etc. My problem persists. It is not a problem that requires rocket science, rather that someone capable can carry through on these issues. It seems things are allowed to die down without resolution. Which leads me to the conclusion that this forum is a lot of lip service and nothing more. Unfortunately my cancelling this ADSL connection wont make a difference to you, but your declining numbers should. Regards
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Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team