SC
Siphamandla C
1 reviews | Active since Jan 2018
30 Aug 2018, 13:05
Does not listen to the customer!
On the 27th August I received a call about an application I had made the August data special I.e. 80gb + router. I had made it clear that upon delivery, please notify the courier that I may not be at my work or residential address as I usually on site support. Telkom had failed to notify the courier company to call me and make arrangements as per my request. I call the courier and they confirm that no special request was made to contact me prior to delivery. Total incompetence!!
Now I have to drive all the way to the depot to get my package!!!
I haven't even used the product but I'm already on hellopeter!!
Helpful (0)
Replies (1)0
Replies (1)SC
Siphamandla C's updateReviewer Update
31 Aug 2018, 13:35Hi
i have received the package after numerous back and forth with the Courier company at my own expense over a period of two days. This is something Telkom should have sorted out on my behalf but failed to do so.
also i will not make this private as i want future customers to see what kind of service they should expect from Telkom.
SC
Siphamandla C's update31 Aug 2018, 13:35
Reviewer Update
Hi
i have received the package after numerous back and forth with the Courier company at my own expense over a period of two days. This is something Telkom should have sorted out on my behalf but failed to do so.
also i will not make this private as i want future customers to see what kind of service they should expect from Telkom.