sM
sbu M

1 reviews | Active since Jul 2014

14 Feb 2018, 15:18

does not care about customers

i have been without the landline service for the past 2 months , i have reported the matter 3 times nothing is happening but my account has been billed for the past 2 months for no service , i think telkom is a **** , why no one has contacted me or came to my premises to resolve the matter telkom does not care about its customers period

0
Replies (3)
Telkom
Telkom's reply15 Mar 2018, 10:25
Official

Good day,

I have reported a fault for the line and for a tech to be dispatched asap . Ref is 192CNZ150318. Tech will contact you before attending thank you.

regards

Yazied

Telkom Social Media

Telkom
Telkom's reply01 Apr 2018, 10:45
Official

Hi, masmunca.

I'm following up on reference number 192CNZ150318.

The system shows that a technician attended and resolved the issue.
Please could you confirm if your service has been restored?

Kind regards
Terrick
Telkom Social Media Team

sM
sbu M's update12 Sept 2018, 15:39
Reviewer Update
no im still without service and i am paying every month for the line im not using