Does not care

Obviously Telkom is too big to think that they have to abide by the law and value their customers.

I am still struggling to make calls three weeks after initially reporting to them that I am unable to make phone calls.

The technical (lack of) support team keeps on telling me that I am scheduled for migration to LTE service and sales keep on telling me that no migration is scheduled on my service.

Neither department is willing or able to assist me. Who do I go to so that my problem can be resolved? I am sent from pillar to post and no resolution.