Does not answer phone 10210 no info

Once again it saddens me to revert to Hellopeter to actually get something out of a service being rendered. On Sunday we went to The Glen Telkom store, my father in law wanted to apply for a laptop and an adsl line for himself. Fair enough all forms were completed all documents sent, was advised he would be contacted yesterday, still no call. We phone and email and complain and even made use of the chat service and still do not have an answer for him. The Glen simply does not answer their phone and we spend about R90.00 this morning alone trying to get hold of them as we want to know the outcome. On Sunday when we asked why he was selected for manual credit vetting we were advised its a random selection. Why is it so hard for service to be delivered? Does Telkom not provide training or is it simply because *********** staff is being hired. There are a lot of people job hunting please get rid of the useless *****s you have currently employed and get people that can actually do the job. If my company kept being rated bad daily I would be very concerned. Get ur act together and contact us today!!!!